Privacy Policy
Last updated: October 19, 2026
Your privacy matters to us. This page explains, in plain language, what information PrimeTV collects, why, and how you stay in control.
1. What we collect
We keep data collection to a minimum. PrimeTV is a media player: we do not provide any content, and we never see what you watch.
Information you give us
- Name, email address and billing details you enter when you buy a licence.
- Messages you send to our support team.
Information collected on our website
- Basic visit data from Google Analytics, such as the pages you view, your device and browser type, and approximate location based on your IP address.
- How you found us, such as the referring site or campaign, recorded when you place an order.
In the PrimeTV app
- Your playlists, favourites, watch progress and settings stay on your device. They are never sent to us.
- The app has no ads, and it sends no analytics and no crash reports.
- We only keep your activation code and licence details, so your licence works on the number of devices you paid for.
2. Cookies
Our website uses a small number of cookies:
- Essential cookies that keep your cart and checkout working and remember your language.
- Analytics cookies from Google Analytics and WooCommerce that help us understand visits and purchases.
You can block or delete cookies in your browser settings. Checkout may not work without the essential ones.
3. Why we use your information
- To process your order and send your activation code.
- To answer your support requests.
- To keep our website secure and prevent fraud.
- To understand how our website is used, so we can improve it.
- To meet our legal and tax obligations.
We never sell your personal information, and we do not share it with advertisers.
4. Payments
Payments are handled by a third-party payment provider on its own secure payment page. We never see or store your full card number. We only receive confirmation of your payment and your order details.
5. Who we share data with
We share information only with the services that help us run PrimeTV:
- Hostinger, which hosts our website.
- Google, for website analytics.
- Our payment provider, to process your payment.
We may also disclose information if the law requires it, or to protect against fraud. Some of these providers, such as Google, may process data outside Canada, including in the United States.
6. How long we keep it and how we protect it
We keep your information only for as long as we need it for the reasons above. Order records are kept for as long as tax law requires.
Our website uses HTTPS encryption, and access to customer data is limited to the people who need it. No system is 100% secure, but we take reasonable steps to protect your information.
7. Your rights
You can ask us to access, correct or delete your personal information, or withdraw your consent, at any time. Just email us. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information.
8. Age requirement
PrimeTV is intended for people 18 and older. We do not knowingly collect information from minors. If you believe a minor has sent us personal information, contact us and we will delete it.
9. Changes and contact
If we update this policy, we will post the new version on this page and change the date at the top.
Questions about your privacy? Email us at support@primetv.ca.